CONTACT CENTER

Smart contact centers for truly efficient businesses.

Use Artificial Intelligent and Machine Learning in your contact centers and ensure automated processes and optimized resources with interactive experiences for customers.

Get cost transparency, control, forecasting, and optimization.

Fill in the form and boost your

business results today:

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/ CONVERSATIONAL AI AND CONTACT CENTER

More than

answering calls.

Create an exceptional user experience.

Planning and assessment

Improve planning and have visible forecasts

of variable usage.

With Compass UOL’s Contact Center solution, our Cognitive Computing Innovation Studio is ready to deploy Conversational AI, Machine Learning, and other intelligent technologies to improve your customer experience, optimize the processes of your company, and enhance business results in every industry.

Cognitive Call: the AI-powered IVR that will elevate your customer support.

To accelerate development and deployment of an AI-based IVR, or interactive voice response, Compass UOL has created Cognitive Call using Amazon Lex and Amazon Connect.

IVR is an electronic system capable of recognizing text and voice to provide automated customer support services without human intervention

The cognitive IVR based on Artificial Intelligence deals with routine customer service tasks, decreasing service demands on repetitive activities for the support team and saving up on resources

/ BENEFITS

Agility to deploy, maintain, and enhance the solution

Advantages of the whole AWS solutions ecosystem

Reduced costs and time for deployment

Use and customization of pre-defined flow models

Ease to create and customize flows for your business

Simplified development of chatbot logics

Meet Compass UOL's

Contact Center solution

/ THE COGNITIVE AI SOLUTIONS THAT WILL

BOOST YOUR BUSINESS RESULTS

Improve your

customer

satisfaction

Reduce your contact center waiting time

Forward questions to the right agent

Speed up problem resolution

Enhance your NPS/CSAT with a faster and more effective service

Optimize costs and improve your

contact centers

Reduce costs using self-service technologies

Obtain high-quality insights on customer satisfaction and possible problems with products

Monitor compliance with your contact center scripts

Identify your customers’ emotions

Boost the productivity

of your agents

Reduce the volume of calls by forwarding repetitive inquiries to virtual agents

Enable real-time assistance, available 24 hours, 7 days a week, all year long

Provide the next best actions

Enhance employee retention thus reducing operational costs

Talk to our specialists

/ IN PRACTICE

Artificial Intelligence

for every industry.

Payments & financial

Ensure quick, personalized interactions wait time and enhance your customer experience.

24/7 customer support
Loans, insurances, and debt negotiation
Digital payments and financial management
Credit card blocking, simulation, and application
Automated fraud detection
Check deposits and salary portability

Retail & marketplace

Rethink your online commerce experience with an omnichannel and effective strategy from the purchase until after the sales.

Personalized suggestions based on history and preferences
Sending of special offers, coupons, and similar product suggestions based on photos
Custom campaigns for festive days such as Christmas and Black Friday
SKUs catalog
Status and follow-up throughout the whole shopping journey, until exchange and return
Contact Center for complex tasks

Healthcare & pharma

Discover an intelligent future using Conversational AI and Computer Vision to transform your patient experience.

Scheduling of exams, appointments, and reminders
Pre-diagnosis, monitoring, and analysis of large volumes of documents
Basic data collection (anamnesis)
Sale of cosmetics that do not require prescriptions
Identification of patients needing immediate care
Exam analysis with computer vision

Consumer goods & construction

Adopt Conversational AI solutions and cognitive technologies to really know your customers, market your products, and retain a loyal audience efficiently.

Feedback collection
Data recognition and extraction from documents using Computer Vision
Status and automated ticket opening
Sending of notifications and alerts
Barcode recognition
Query resolution

Education

Transform the interaction between your institution and your students using chatbots and intelligent technologies.

Migration of distance learning platforms to digital content
Construction of an intelligent tutorial system
Accompaniment of the students’ progress
Analysis of students’ emotions
Sending of notifications and reminders for events, tests, and classes
Automation of administrative processes and student support

Reach true efficiency and

innovation with AI.

Talk to our Cognitive Computing Innovation Studio and find out how to incorporate the solution into your company.

Talk toour specialists

/ OUR WORK

Multidisciplinary professionals to deliver

the most complete solution to your business.

Conversational AI

/ Chatbots and voicebots

/ Visual and voice IVR

/ Smart services

/ Resell SMS and WhatsApp

Machine Learning

/ Generative AI

/ Computer Vision for data extraction from images and videos

/ Natural Language Processing (NLP) to identify and create context, text, and voice

Experience

/ UX writing

/ Curation based on data and insights

Projects

/ Cognitive analysis

/ Consulting

/ Reports

/ CONTACT CENTER

/ Natural Language Processing

/ Projects

/ Conversational AI

/ Computer Vision

/ Experience

Compass UOL + AWS Partnership

Compass UOL is a certified AWS partner and uses solutions and state-of-the-art technologies to transform contact centers through Artificial Intelligence and Machine Learning.

/ Alexa for Business

/ Amazon Comprehend

/ Amazon Lex

/ Amazon Personalize

/ Amazon Polly

/ Amazon Rekognition

/ Amazon Connect

/ Amazon Textract

/ Amazon Transcribe

/ Amazon Translate

/ Amazon Kendra

/ Amazon SageMaker

AWS COMPETENCIES

Compass UOL is a global company that is part of AI Revolution Company, which drives the transformation of organizations through Artificial Intelligence, Generative AI, and Digital Technologies. We design and build digitally native platforms using cutting-edge technologies to help companies innovate, transform businesses, and drive success in their markets. With a focus on attracting and developing the best talent, we create opportunities that improve lives and highlight the positive impact of disruptive technologies on society.